Global business research and analytics provider IHS Markit estimates that there will be more than 31 billion IoT connected devices in 2018, driven by consumer electronics, medicine and healthcare, industrial design and automation, and transportation sectors. Yet IoT devices succeed only when they solve real problems and make users’ lives easier.
Design is the critical component that bridges IoT technology’s potential with meeting real human needs. But designing for IoT isn’t that easy. You could create a beautiful UI, and a stunning piece of hardware and users could still have a poor experience of the product as a whole.
Why Is UX for IoT Different?
Right now, companies are trying to make their connected product work, but few are focused on making it usable. Connected devices come in a wide variety of form with varying input and output capabilities. Designing for the IoT is inherently more complex. They pose design challenges which are new to designers accustomed to pure software services. Many of these challenges arise from:
Designing a great connected product requires a holistic approach to user experience. It spans to many layers of design, not all of them immediately visible. Besides, it requires collaboration between design, technology, and business. Great UX may start with understanding users, but the designer’s ability to meet those users’ needs depends on the technology enablers, business models, and wider service ecosystem.
You need to consider these six factors while developing IoT devices:
IoT is here and as it evolves from less to no interface, UX will be the prime factor that will drive the entire product experience among the customers. Designers have a very large space and opportunity to contribute to this revolutionary technology which already does impact millions of lives around the globe.